Terms & Conditions

1. Using the platform

Getlead is an online platform that helps customers find and contact independent local businesses. We are not a party to any agreement between a customer and a business, we do not provide the services listed, and we are not responsible for their quality, pricing, timing or outcome.

You must be at least 18 years old and able to enter a binding contract to use the platform.

2. Account registration

• Give accurate information and keep it up to date.
• Keep your password private. You are responsible for activity on your account.
• One business account may manage one business listing.
• Tell us immediately if you think your account has been misused.

3. Business listings

• Businesses are responsible for the accuracy of their listing: name, services, prices, location, contact numbers, photos and claims.
• Listings must describe a real, lawful business that the account holder is authorised to represent.
• Some listings are added by our team from business contact information. These are marked as not verified until checked. A business can contact us to claim, correct or remove such a listing.
• We may edit formatting, hide or remove listings that break these terms or our Community Guidelines.
• A Verified badge only means our team checked the details provided at that time (see the Business Verification Policy). It is not an endorsement.

4. Leads

A lead is a genuine customer interaction with a listing — an enquiry form, a Get Free Quotes request, or a tap on the Call or WhatsApp button. Page views are never leads. Leads are counted against the monthly limit of the business's plan as described in our Lead Policy.

Getlead does not guarantee any number of leads, customers, responses, conversions or revenue.

5. Your responsibilities

• Customers: give accurate requirements and contact details, and agree scope, price and timelines directly with the business — preferably in writing.
• Businesses: respond honestly and professionally, use customer details only to respond to that enquiry, and comply with all laws that apply to your business.
• Everyone: follow our User Safety Guidelines and Community Guidelines.

6. Prohibited activities

• Creating fake accounts, fake listings, fake enquiries or fake reviews.
• Scams, fraud, phishing or asking for advance payments under false pretences.
• Harassing, threatening or abusing anyone.
• Sending spam or adding customers to marketing lists without consent.
• Selling, sharing or publishing other people's contact details.
• Scraping or copying the platform's data, or interfering with its security or operation.
• Listing illegal products or services, or making misleading claims.

7. Payments

Plans and featured placements are priced in Indian Rupees (₹) and paid in advance through Razorpay. Plans run for 30 days from payment and do not renew automatically. Applicable taxes are shown at checkout. Refunds are covered by our Refund & Cancellation Policy.

8. Featured and sponsored listings

Paid placements are always labelled “Featured” or “Sponsored”. Payment affects position only in those labelled slots — it never changes ratings, reviews, verification or the order of regular results. A featured placement does not guarantee leads.

9. Intellectual property

The Getlead name, logo, design and software belong to FreshVolt Tech. Businesses keep ownership of the content they upload but give us a non-exclusive licence to display it on the platform and in promotion of their listing. Do not upload content you do not have the right to use.

10. Suspension and termination

We may warn, limit, suspend or remove an account or listing that breaks these terms, receives credible complaints or puts users at risk. Where reasonable we will tell you why and give you a chance to respond. Fees paid for an account suspended for fraud or abuse are not refunded. You can stop using the platform or close your account at any time.

11. Limitation of liability

To the extent allowed by law, Getlead and FreshVolt Tech are not liable for indirect or consequential losses, or for any loss arising from dealings between customers and businesses. Our total liability for any claim relating to the platform is limited to the amount you paid us in the 3 months before the claim.

12. Disclaimers

The platform is provided “as is”. Please read our Disclaimer, and verify any business independently before paying or sharing sensitive information.

13. Governing law

These terms are governed by the laws of India. Disputes are subject to the courts at the place where FreshVolt Tech is registered, unless consumer law gives you another option.

14. Changes to these terms

We may update these terms. The date at the top shows the latest version. Continuing to use the platform after an update means you accept the new terms.

15. Contact

Questions about these terms: info@freshvolttech.com or +91 93190 24125.

Grievance Officer

In line with the Information Technology Act, 2000, the rules made under it and the Consumer Protection (E-Commerce) Rules, 2020, you can raise a complaint with our Grievance Officer at info@freshvolttech.com. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.