Refund & Cancellation Policy

1. Subscription cancellation

Paid plans (Starter, Growth and Pro) are bought for 30 days at a time and do not renew automatically, so there is nothing to cancel to stop future charges — if you don't pay again, your account moves back to the Free plan at the end of the period. Your listing, leads and history stay in your account.

2. Cancelling during a plan period

You can stop using a paid plan at any time, but the remaining days of an active plan are not refunded, because the plan's monthly lead limit and placements are available to you as soon as it starts. Exceptions are listed under refund eligibility below.

3. Refund eligibility

You are eligible for a refund when:

• You were charged more than once for the same purchase (duplicate payment) — the extra charge is refunded in full.
• Your payment succeeded but the plan or placement was not activated and we cannot fix it — refunded in full.
• A featured placement is cancelled before it goes live — refunded in full.
• We fail to display a live featured placement — the unused days are refunded pro-rata.
• Your account is closed by us for a reason that is not your fault — the unused part of your plan is refunded pro-rata.

4. Non-refundable

• The used part of a plan, or a plan that has been used to receive leads.
• A change of mind after a plan has started.
• Low numbers of leads, customer responses or conversions — we do not guarantee results (see the Lead Policy).
• Accounts suspended for fraud, fake activity or breaking our Terms.
• Bonus leads given free of charge.

5. Duplicate payments

If the same amount was charged twice, write to us with both payment references. Once confirmed with Razorpay, the duplicate charge is refunded to the original payment method.

6. Failed transactions

If money was debited but the payment shows as failed, it is usually reversed automatically by your bank or Razorpay within 5–7 working days. If it isn't, contact us with the transaction reference and we will follow up.

7. Refund processing time

Approved refunds are started within 2 working days and are credited to the original payment method, usually within 5–7 working days depending on your bank. We do not refund in cash or to a different account.

8. How to request a refund

• Email info@freshvolttech.com (or use Contact Support) within 7 days of the payment.
• Include your registered email, business name and the invoice number or Razorpay payment ID (shown under Dashboard → Payments).
• Briefly explain the reason. We reply within 2 working days.